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Privacy Policy

Belma Tvico recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Belma Tvico or use our online store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.

What information we collect?

We collect personal data from visitors to the website who register their information or who use the online store. We also use cookies to collect additional information. To serve you better, we may combine information you give us with other information which is publicly available.

What are Cookies?

Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, in order to make our website more user friendly. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

How we use information you provide to us?

The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by us to keep you informed of our special events or promotions, newsletter, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

If you provide incomplete or inaccurate data, Belma Tvico may be unable to inform you of specific promotions or events and to provide you with our services.

Do we share your information with others?

In order to maintain our website we contract with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on our behalf but we do not authorize any of these service providers to make any other use of your information.

We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If we are acquired by another entity or if we merged or consolidated, information about our customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

Acceptance of Privacy Policy and Modifications

We reserve the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.


Acceptance of general terms and conditions.
By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.

Price changes
Webshop reserves the right to change prices. Prices at the time of placing an order are valid throughout the
buying process. *At times where software or human errors for instance list products with an obvious faulty
price, Webshop reserves the rights to cancel the order -notifications will be given.

Change of product assortment
Webshop reserves the right to change its stock availability on the site and to remove items from the product
range before a purchase has been registered.
Webshop compliance instructions

Product information
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we
reserve the right that unintentional errors may occur. Colors on your computer screen are not always 100 %

Under 18 years old?
If you are under the age of 18, your parents’ or guardian’s consent is required to make purchases on this

Damage during transportation
All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it
to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you
will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you
unpack your items, please contact us.


Confidentiality of your information is protected and secured by using SSL encryption. Pages for web
payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL
encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication
between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private
network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.


The ordered products can be payed via Mastercard, Maestro, Visa debit and credit cards.


All payments will be affected in BAM currency. The amount your credit card account will be
charged for is obtained through the conversion according to the current exchange rate of the local
National bank. When charging your credit card, the same amount is converted into your local
currency according to the exchange rate of credit card associations. As a result of this conversion
there is a possibility of a slight difference from the original price stated in our web site.

Contact us

If you have any comments or queries regarding our Privacy Policy or wish to update, correct or request removal of your personal information from our Customers Database, please e-mail us via e-mail address:

Company information

BT d.o.o.
Enisa Srne 25, 71000 Sarajevo, Bosnia and Herzegovina
ID numer: 4202680000006
VAT number: 202680000006

Tel: +38733973188